Problem Solver Correcting USB Problems If you are having difficulty using your printer with a USB connection, check the issues listed below, and take any recommended actions. USB connections USB cables or connections can sometimes be the source of USB problems. Try one or both of these solutions: For best results, you should connect the printer directly to the computer's USB port. If you must use multiple USB hubs, we recommend that you connect the printer to the first-tier hub. Windows operating systems Your computer must be a Windows XP, Me, 98, or 2000 pre-installed model, or a Windows 98 pre-installed model that was upgraded to Windows XP or Me. You may not be able to install or run the USB printer driver on a computer that does not meet these specifications, or that is not equipped with a built-in USB port.
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